NEXT NEW CHAPTER

Next Chapter Check-In — Terms & Conditions

Provided by Jacquie Case | Next New Chapter

Effective date: 15 October 2026

Thank you for choosing Next New Chapter. These Terms & Conditions explain how the Next Chapter Check-In works, what is included in your monthly subscription and what you can expect from our sessions.

1. About the Service

The Next Chapter Check-In is a monthly personal development and accountability service for women over 40. It is designed to help you maintain momentum, review your progress, overcome everyday obstacles and take practical steps towards the goals identified through the Signature C.A.S.E. Mindset Mapping Method:

• Clarity — Knowing what you want.

• Awareness — Understanding what's holding you back.

• Strategy — Creating your action plan.

• Empowerment — Building the confidence to follow through.

The service is intended primarily for clients who have completed a C.A.S.E. Mindset Mapping Workshop.

2. What's Included

Your monthly subscription includes:

• One private 45-minute coaching and accountability session each subscription month.

• A review of your goals, actions and progress.

• An opportunity to discuss challenges or barriers.

• Guidance in adjusting your action plan.

• Agreed priorities and practical next steps.

Sessions are held live online or on by phone/ whatsapp at a mutually agreed appointment time.

3. Monthly Subscription Fee

The Next Chapter Check-In costs £49 per month.

Payment is collected monthly through the payment system used at checkout. Your subscription renews automatically each month until you cancel it. Any change to your subscription price will be communicated in advance, with an opportunity to cancel before the new price applies.

4. Booking Your Session

Jacquie will book in your sessions so that a suitable appointment can be arranged during your subscription month. If Next New Chapter cannot offer a reasonable opportunity to book your included session, an alternative appointment, credit or refund will be arranged as appropriate.

5. Rescheduling and Missed Appointments

We understand that life can be unpredictable. If you need to reschedule, please give at least 24 hours' notice wherever reasonably possible. With sufficient notice, we will arrange another available appointment. If you miss your appointment or cancel with less than 24 hours' notice, the session may be treated as used, provided this is fair in the circumstances. Emergencies, illness and other exceptional circumstances will be considered reasonably. If Jacquie Case needs to cancel a session, you will be offered a suitable replacement appointment or an appropriate refund.

6. Cancelling Your Subscription

There is no minimum subscription commitment beyond your initial monthly period. You may cancel your subscription at any time. To avoid another monthly payment, please cancel before your next renewal date using the available subscription cancellation facility or by contacting Next New Chapter. Cancellation stops future renewals. It does not normally end access to a session already paid for during the current subscription period. Your statutory consumer rights are not affected.

7. Your 14-Day Consumer Cancellation Rights

If you purchase the service online, by telephone or through another distance-selling method, you will normally have a legal right to cancel within 14 days of entering into the contract. If you cancel within this period before any service has been provided, you will normally receive a full refund.

If you expressly request that your coaching service begins during the 14-day cancellation period and subsequently cancel within that period, you may be required to pay a proportionate amount for services already supplied, where permitted by law. Any applicable refund will be processed in accordance with your statutory rights.

Nothing in these Terms & Conditions limits your rights under UK consumer law.

8. Your Commitment and Responsibility

The Next Chapter Check-In is a collaborative service. You are encouraged to attend your sessions, reflect honestly on your progress and take responsibility for deciding which actions are right for you. Coaching can offer structure, encouragement and accountability, but individual results depend on many factors. Specific outcomes or personal changes cannot be guaranteed. You remain responsible for your decisions, actions and wellbeing.

9. Confidentiality and Privacy

Your privacy is important. Personal information shared during sessions will be treated respectfully and confidentially, subject to legal obligations and safeguarding considerations. Information may need to be disclosed where required by law or where there is a serious risk of harm, as permitted or required by applicable law. Any personal information collected will be handled in accordance with applicable UK data protection law and the Next New Chapter Privacy Notice. Sessions will not be recorded without prior agreement.

10. Coaching Boundaries

The Next Chapter Check-In is a coaching, personal development and accountability service. It is not psychotherapy, counselling, medical treatment or crisis support. If you require specialist mental health, medical, legal or financial advice, please consult an appropriately qualified professional. Next New Chapter may recommend that you seek specialist support where coaching is not appropriate for your needs.

11. Respectful Communication

Sessions are intended to provide a supportive, respectful and non-judgemental environment. Both client and coach agree to communicate respectfully and maintain appropriate professional boundaries. Next New Chapter reserves the right to discontinue services where there is serious misconduct or where continuing would be inappropriate, subject to applicable consumer rights and any refund obligations.

12. Technical Difficulties

For online sessions, please ensure you have a suitable internet connection and a private, comfortable environment. If technical difficulties prevent a session from taking place, reasonable efforts will be made to rearrange it. Where Next New Chapter cannot provide the agreed service, an appropriate replacement or refund will be offered.

13. Changes to the Service

Next New Chapter may make reasonable operational changes to the service, provided these do not unfairly reduce what you have paid for. Any significant changes affecting your subscription will be communicated in advance.

14. Contact Details

For bookings, subscription questions, cancellations or concerns:

Jacquie Case
Next New Chapter

Text / WhatsApp: 07940 909708

Website: https://pensight.com/x/nextnewchapter

email nextnewchapteruk@gmail.com

15. Agreement

By purchasing the Next Chapter Check-In, you confirm that you have read and understood these Terms & Conditions.

You understand that the service costs £49 per month, renews automatically until cancelled

NEXT NEW CHAPTER

Helping women over 40 discover what's next and make it happen.

DREAM IT · MAP IT · MAKE IT HAPPEN