FOR CREATORS

Profile
Who can see my profile and purchase products?
Anyone with a link to your profile can request a meeting or ask a question. You can share your link on platforms, such as Instagram, Youtube, Tiktok, Facebook, LinkedIn, or Twitter, which will help your audience to find you!

What kind of things can I add to my Pensight profile?
Your profile consists of three types of blocks:
1. Basic Details - it's your name, profile picture, cover photo, headline (e.g. Life Coach), and links to your socials - you can find and edit them at the top of "My Profile" page.

2. Products - you can add multiple products of different types on your profile. While products can also be private, only visible through private links, they will otherwise show up on your profile as interactive widgets which your clients can click on.

3. Content - you can add a few different types of content blocks on your profile: custom links that look like product widgets, text blocks, which you can format the way you like, and videos that you can embed from Youtube.

You will also be able to display testimonials that your clients leave for your products and services.

How can I grow my earnings and promote my profile and products?
The more visible you make your profile, the better. Including your Pensight link with the content you create will allow your followers to reach out when they want to find out more. Adding your Pensight link to your Youtube, Twitter or Instagram bios or including it on your LinkedIn page will boost your profile further.

Ensure your profile is complete and provide as much detail as you can. This will inform others about the topics on which you can provide advice. Providing links to your public social media accounts will improve your credibility too. 

How much does it cost to use Pensight?
Pensight membership is free!
Creators receive 97% of the revenue on their earnings. We apply a 3% card processing fee to payments made on Pensight, but take no additional commission.

Can I see the analytics of my profile traffic and earnings?
Yes! You'll be able to track the traffic into your profile and see how it changes over time. You can also easily track all of your earnings broken down by product type and client and how they change over time. It makes it easy for you to optimize your offering and maximise your earnings over time.

Who owns the content I post on my profile?
You are responsible for any information, data, video, audio, graphics, links, text, or content you upload to Pensight, and for its compliance to the law and Pensight Terms.

We reserve the right to access, read, edit, remove or disclose any content as we determine necessary to comply with any applicable regulation, law,  or legal process, investigate any potential violations or enforce Pensight Terms, investigate and address any security or technical issues, address fraud, answer user support inquiries, or protect our, our user, or public safety, to protect our rights and property.
Products
What kind of products and services can Pensight help me sell and manage?

Digital Products
- this product type allows you to sell any digital product or service on Pensight with a lot of flexibility. Whether that is an e-book, a video, template, course, that you can host directly on Pensight, or a collaboration on Tiktok you can do it here. Scroll down to read more about how it works.

1:1 Meetings - you can sell and manage 1:1 video meetings. Your clients will be able to select a time from availability windows you define and send a paid or free meeting request

Group Sessions - you can sell tickets to and run group sessions. Pensight users organise group coaching sessions, or classes using Group Sessions. Read more about how it works in more detail below

Coaching Bundles - you can sell packages of multiple coaching sessions as one item. Coaches on Pensight use this product type to sell expensive pre-paid packages and give volume discounts for their users. E.g. "5 Sessions for the price of 4"

Video Q&A - with Video Q&A you can answer your follower questions with recorded videos that you can record on your own time. Your clients can submit a written question or a video and you have 7 days to respond. Creators on Pensight use it to answer follower questions, make reaction videos, or give extra support to their coaching clients.

1:1 Meetings - how do they work?

You can sell or offer 1:1 Meetings for free and they are customisable to your preferences - you can set a title, sales description and cover photo, price, and duration.

Scheduling - When someone requests a meeting with you, you'll receive an email notification with your client's name and booking message. You'll then be able to either accept or decline the meeting request. You can cancel or reschedule a meeting when you log into your Pensight account. There, you'll be able to send a message to your client, suggesting alternative times.

Availability
- you can set windows of availability for each day of the week on Pensight calendar and link your Google or Outlook calendars to it. Any events already in your calendar will be taken into account and your availability on Pensight automatically updated. When you accept a meeting, a calendar invite will be sent to you and your client.

Video calls - live video calls are done directly via Pensight on your browser. An hour before each meeting we'll email you the link to the video call. Clicking on it will open a new browser tab where the meeting will take place.

Payments - we pre-authorise the payment from your client as they request your time - and capture it fully when your meeting is finished.

Group Sessions - how do they work?

Scheduling - when you create a group session you can set one or more dates for it - they will show up as a selector for your clients when they purchase a ticket. Each date is a separate event for which clients buy tickets separately and you get a separate link and group chat.

Group Chat - each specific event gets a group chat that you can use to message attendees before, during, or after the group session. You can easily remove clients ability to message in the chat for everyone or individual members and use it as an announcement board. You can also message clients personally from the client list in the event settings.

Video call - the video session happens directly on Pensight in your browser. You have controls over who is allowed to speak, or set defaults for attendee video and audio streams.

Payment - Pensight releases your sales payout within 24h after the event is finished. Your clients purchase tickets using card payment or Apple Pay.

Coaching Bundles - how do they work?

Scheduling - when setting up Coaching Bundles you can select whether your client will be able to book sessions from your availability after they purchase the bundle themselves or the scheduling left for you. If you allow client to schedule, you will still be able to confirm or reschedule each meeting. Coaching Bundles also support recurring scheduling - you can select a meeting at a certain time and make it repeat for a custom number of times up to the bundle limit.

Payments - when your client purchases the bundle the full bundle price is authorised, and you get paid the full bundle amount after the first meeting is complete.

Video Q&A's - how do they work?

Recording Answers - You can record the answers directly in your browser when you log in to your Pensight account, either on mobile or on desktop.

Answer length - we see that normally clients are most satisfied when the answers are 5-10 minutes long, but you can define the answer length by setting up different Q&A types and provide different length answers for different price.

Answer privacy - the client can opt in to make the answer private, and only visible to them. If they don't, you can choose to add the answer to your profile to show it off as a sample for other prospective clients!

Can I offer freebies and lead magnets on my profile?
Yes, any product type can be offered for free. For things like e-books, files, guides and templates Digital Products are the perfect choice. All you need to do is set the price to 0.
Clients
How can I reach the clients who purchase products from me?
You can always reach your clients via Pensight chat or their email address. We create a Pensight chat channel between you and the client after a purchase and you both get email notifications when new messages arrive. The chat is also available during video calls and you can use it to send links or files too.

Can I connect the clients that reach me via my Pensight page to my mailing list?
Pensight supports Zapier integrations - which means you can use Zapier to integrate Pensight with thousands of popular apps.For example, you can automatically add someone to your mailing list on Mailchimp, Sendgrid or other email service whenever they create an order on Pensight.

You can learn more about Zapier here.

Can I make and save notes when interacting with clients on Pensight?
Yes! You can access notes, that are organized by client via chat - once you select the client from the chat channel list, you'll see notes on the right hand side. They are private and only visible to you.

Can I record 1:1 Sessions and Group Sessions?
Pensight video calls have built-in recording function, where you can choose to record the sessions and the recording will appear in the chat after you are done for you and your client. You can choose to start or stop recording at any time during the session and create as many recording as you want. You'll always be able to access them in Pensight chat and you can download them from there too. Recordings work for both 1:1 Sessions and Group Sessions.
Payouts
How will I get paid?
We'll process payments within 72 hours of your meeting or answered Q&A. Payments can be made directly to a US or EU bank account or to a US debit card (non-prepaid Visa, Mastercard or Discover).

We use Stripe as our payments provider. Once you accept your first booking, we'll send you the instructions on how to set up a Stripe account. It's free, takes a couple of minutes and is completely secure. If you already have a Stripe account, we can link it to your Pensight profile.

How much should I charge?
We recommend starting with a small number and gradually increasing it as you receive bookings. Receiving many bookings is a good indicator that you should increase the amount you charge.

A good starting point can be calculated from your existing or desired annual income. You can calculate an approximate hourly rate by dividing your annual income by 1,000. For example, if you earn $50,000 a year, you should charge an hourly rate of $50 ($50,000 / 1,000).

For the Q&A, we advise charging 25% of your 1-hour meeting price, but it's completely up to you!

How much will I get paid?
Pensight membership is free!
Creators receive 97% of the revenue on their earnings. We apply a 3% card processing fee to payments made on Pensight, but take no additional commission.

How quickly will I receive my money?
We use Stripe as a payment provider, the funds go directly to your bank account within 7 days after the transaction is complete - see the question below. Usually it happens much quicker - around three days - but it depends on your bank.

How do payments work for different product types?
We always authorise the payment for the full amount when the order is made, making sure there are sufficient funds in your clients account, and fully capture the money once the transaction is complete. Transaction is considered complete when:

Digital product - instantly.
1:1 Sessions - when the meeting is finished.
Video Q&A - when you send back the response.
Group Session - when the group session is finished.
Coaching Bundle - after the first session of the bundle is complete.
Referral Program
Does Pensight have a referral program?
Yes! We will reward you $50 for every activated signup you bring to Pensight using the special link we provide you) You’ll be able to see your link once you sign up to Pensight under the “Referrals” tab and track clicks, signups, and conversions. The full terms are here

FOR CLIENTS

Profile
What can I use my account for?
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Your account is created when you make your first purchase and is used for you to have a secure access to your purchases. Your dashboard with all the information about the purcahses you made is there as well as the chat where you can talk to the Creator you purchased from.

If it's 1:1 Meetings, Groups Sessions, or Coaching Bundles you'll use your account to be able to join the video calls and the chat with the creator or other group session attendees. You'll also be able to make private notes and if sessions were recorded, access the recordings for reviewing them at any time.

For Digital Products and Video Q&A you can use your account to access the products you purchased so that they never get lost.
Products
Digital Products
How can I access the product I purchased? - if the digital product is a file, you'll be able to download it directly after the payment. You'll also be able to find it by logging in to Pensight at any point where securely store it for you.

1:1 Sessions

Should I prepare for them? - We advise that you spend 10-15 minutes preparing the questions and the topics that you want to address. Preparation helps to ensure you get the most out of your time with the creator.

Do I need to download anything? - Pensight video meetings run directly in your browser - follow the links in your email notifications or your dashboard and you'll be able to join the calls on desktop or mobile browsers.

What happens if the session time runs out? If the creator has a little extra time and is interested in continuing the conversation - you won’t be charged extra. However, please keep in mind that creators are often very busy and you should schedule an additional session to continue the discussion.

Video Q&A

How quickly can I expect the answer? - the creator has 7 days to respond, but it's often as fast as 2-3 days!

How long will the answer be? - the creator will usually submit an answer of 5-10 minutes, unless they specify otherwise in their profile.

Where can I watch the answer? - You'll be able to watch the answer directly in your Pensight account. We'll notify you by email when you receive it.
Creators
If I can't reach the creator via Pensight chat, but I need it urgently, can you help?
Email us at info@pensight.com or try the live chat on the homepage and we'll reach out to the creator for you in case anything happens.

Can you help me find a creator that matches my interests?
Of course! Contact us using the email above or the homepage chat with the topic you want advice on and we’ll get you the right creator.

We can also act as a trusted third party if you need to reach someone who's not yet on Pensight. Just send us the name of a creator you would like to book and the amount you would be willing to pay, and we'll reach out to them on your behalf.
Payments
How do payments work?

1:1 Sessions and Video Q&As - when the creator accepts your request, we will authorize your card for the full amount but will only charge your card after the meeting has been completed or the Q&A question has been answered. If the creator does not make the meeting or answer the question, you will not be charged.

Coaching Bundles - when you purchase a bundle we will authorize your card for the full amount but will only charge your card after the first meeting has been completed .

We accept all major credit and debit cards, including VISA, MasterCard and AMEX. We also accept Apple Pay.
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